Password

If you do not receive the email during the CYVIO account password reset process, please follow the steps below to troubleshoot:

There are two possible scenarios when you forget your password. Please follow the steps below according to your actual situation.

The differences between the camera password and the account password are as follows:
The camera password is only used for local connection and authentication for a single device, while the account password is a global credential used to access the CYVIO App or CYVIO VMS platform.

You have two ways to cancel or delete your CYVIO account. You can choose either method and follow the steps below.

You can reset your CYVIO password using either of the following two methods. Please choose one method and follow the steps to complete the password reset.