If you do not receive the email during the CYVIO account password reset process, please follow the steps below to troubleshoot:

1. Check Your Network Connection
Network delays may cause the email to arrive late. We recommend waiting 2–3 minutes and then refreshing your inbox to check for new messages.

2. Verify the Account Email Address
Please confirm that the email address you are currently using matches the one registered with your CYVIO account. You can check this by following the steps below:

① Log in to the CYVIO App, tap "Me" in the bottom-right corner to enter the personal center, then select "Account Settings", as shown below.

② On the Account Settings page, check the email address displayed under the "Account" section, as shown below.

3. Check the Spam or Junk Folder
After logging in to your email account, please check the Spam/Junk folder to see whether the reset email was incorrectly filtered as spam.

If the issue persists after following the steps above, please contact us and we will assist you further with troubleshooting.