This article explains the possible reasons why push notifications may not be working properly. In most cases, the issue is caused by incorrect settings or an unstable network connection.

Please follow the troubleshooting steps below:

1. Ensure Events Are Enabled and Triggered

Make sure the relevant detection events are enabled and being triggered.

You can verify this by enabling event-linked actions, such as:

• Alarm icons appearing on the live preview page
• Spotlight or siren activation
• Email notifications being sent

If these actions are triggered, it confirms that the event detection is working properly.

2. Verify Notification Settings in the CYVIO App

Ensure push notifications are properly configured:

• Open the CYVIO App
• Go to the Message Notification page
  (Please refer to the article "Notification & Alarm Settings" for detailed navigation steps.)
• Enable the Message Notification toggle
• Select the event types you want to receive notifications for
• Set the push interval and notification schedule as needed

3. Check Mobile Phone Notification Permissions

Make sure the CYVIO App has permission to send notifications:

• Go to your phone's System Settings
• Find the CYVIO App
• Ensure notification permissions are enabled

4. Test Access via a Different Network

Ensure you can access the app using a different network or Wi-Fi connection.
This helps determine whether the issue is related to your current network.

5. Re-add the Camera

Delete the camera from the CYVIO App and then add it again.

6. Update to the Latest Firmware

Ensure your device firmware is up to date.
Please refer to the article "How to Safely Update Firmware?" for detailed instructions.

7. Reinstall the App

Uninstall and reinstall the CYVIO App.

Before uninstalling, please make sure you have saved your camera information so you can easily set it up again.

8. Restart Router and Device

Restart both your router and the camera.
If possible, we recommend resetting the router instead of simply restarting it.

9. Restore the Camera to Factory Settings

If none of the above steps resolve the issue, please refer to the article "How to Restore the Camera to Factory Settings?" and perform a factory reset.

If the issue persists after completing all the steps above, please contact our support team for further assistance. We are always happy to help.