If you encounter issues where your camera fails to send email notifications, please follow these troubleshooting steps to identify and resolve the cause.

Step 1: Check Mail Server and Account Configuration

This is the most common source of failure. Please verify the following key parameters in the camera's settings interface:

SMTP Server Address & Port: Ensure the server address is correct (e.g., smtp.gmail.com). The port number must match the selected encryption method. Common SMTP port configurations are:

• 25: Non-encrypted
• 465: SSL Encryption
• 587: TLS Encryption

Note: Using the wrong port for your encryption type is a primary cause of connection failure.

Encryption Method: This must strictly match your email provider's requirements. If you select SSL, set the port to 465; if you select TLS/STARTTLS, the port is usually 587.

Account & Password:

• Sender and Recipient Accounts: Fill in the full email addresses. Double-check the spelling of the recipient's address; even a single character error will cause delivery to fail.
• Sender Password: Important: Modern email services (such as Gmail, Outlook, etc.) usually require an App-Specific Password or Authorization Code rather than your standard login password. Please log in to your email provider's web settings to generate and use an authorization code.

Step 2: Troubleshoot Network Connectivity

If the configuration is correct, the issue may stem from network connectivity problems. Use these methods to test the status:

• Test Network Connectivity: On a computer connected to the same network as the camera, use the telnet command to test the connection to the SMTP server.

Example: Open the Command Prompt and type telnet smtp.gmail.com 587. If the connection fails, there is a network-level blockage.

• Check Firewalls & Security Groups: Ensure the firewall on the camera's network (including cloud server security groups) is not blocking outbound connections to the SMTP server ports. Contact your network administrator if necessary.
• IP Address Lockout: Multiple failed attempts in a short period may cause your IP address to be temporarily blacklisted by the email provider. Try restarting your router to obtain a new public IP or wait for the lockout to expire.

Step 3: Verify Linkage Settings

If the email configuration and network are both normal, but you still aren't receiving emails, please log in to the CYVIO VMS system and check the following:

• Navigate to: Device -> Remote Parameter.
• Verify that the Alarm Switch and Email Linkage Switch are both enabled.
• Ensure the Email Schedule is correctly configured (as shown in the image below).