Orders & Shipping

Orders & Shipping

How to Contact Support?

Orders & Shipping

How to Submit a Warranty or Return Request?

Orders & Shipping

How Long Is the Warranty?

Where is my order?

After your order ships, you’ll receive a tracking number via email that lets you follow your shipment.

Does it work without subscription?

Yes — CYVIO security products work without any subscription or monthly fees.
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The Latest
How to Contact Support?
Orders & Shipping 2026-02-04 16:27:44
How to Contact Support?

CYVIO aims to respond as quickly as possible and typically replies within a few business days.

How to Submit a Warranty or Return Request?
Orders & Shipping 2026-02-04 16:25:24
How to Submit a Warranty or Return Request?

CYVIO Support will review your request and guide you through the next steps — whether it’s repair, replacement, refund, or exchange.

How Long Is the Warranty?
Orders & Shipping 2026-02-04 16:18:20
How Long Is the Warranty?
CYVIO products purchased from the official CYVIO online store have a 2-year limited warranty. This applies to most security cameras, systems, and NVRs — including refurbished units sold on the official store.
Where is my order?
Orders & Shipping 2026-02-04 16:01:57
Where is my order?

After your order ships, you’ll receive a tracking number via email that lets you follow your shipment.

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